A VoIP call center solution can bring noticeable cost savings, advanced features, and tools to call centers of any size. These solutions are affordable and enable call centers of all sizes to provide superior customer service. Phoenix VoIP is a trusted name in contact center implementation in Phoenix. We provide complete contact center solutions, advanced features, and flexibility to unify customer service across multiple channels. Let us take a closer look at each of these solutions. For more information, please contact us today!
Dialpad Ai Contact Center
If you’re looking for a cloud-based contact center solution, you’ve probably heard of Dialpad Ai Contact Centre. These cloud-based contact centers feature built-in VoIP phone systems, as well as integrations with Salesforce, Zendesk, and Intercom. As a result, they let you manage your contact center as if it were your own. Additionally, they own all the technology and features, including real-time transcription, omnichannel, and more.
Dialpad Ai Contact Centre is easy to install and administer from anywhere. It also provides full WFM/QM functionality and has a menu-driven interface that makes it easy to add phone lines and move agents among teams. Dialpad Ai is a helpful tool for call center supervisors because it transcribes customer interactions and shows them in real-time, giving them the opportunity to intervene if the customer’s sentiment is negative.
While many contact center providers claim to offer advanced features, only Dialpad Interactive Contact Centre includes all of these features. You don’t need to have programming experience to create chatbots, design dialogue flows, and include images and videos in your contact center. You can even use your own phone numbers and a video conferencing app. The possibilities are endless, and your customers will be pleasantly surprised by the technology available to you.
Vocalcom Cloud Contact Center
Vocalcom offers cloud-based contact center solutions to help companies manage customer interactions across all channels, including phone, email, web, and text messaging. Cloud-based solutions allow businesses to use one solution to manage all contact center interactions, and can be accessed from any device, no matter where they are. Vocalcom offers four different tiered pricing structures, with each offering different features and functionality. In addition to phone and email, Vocalcom also offers chat and social media options for customers to communicate with the customer support team.
Vocalcom WebRTC provides features for audio, video, and co-browsing. Call recording capabilities help businesses improve customer service. WebRTC is easy to set up, and users can customize their preferences through the user interface. Vocalcom’s CalltrackingMetrics provides call analytics to improve overall business communication and enhance customer service. Talkdesk integrates with CRM applications, eliminating manual entry and allowing real-time reporting.
For small to medium-sized businesses, Freshcaller is a good choice. It is a cloud-based phone system that combines business-class VoIP with modern contact center needs. It works with browsers and lets you dial calls from anywhere. Another great choice is RingCentral, a cloud-based VoIP call center software system. It includes speech analytics and team collaboration tools, as well as unlimited calls and supports both landline and web-based communication.
PanTerra
With PanTerra’s contact center software, you can run a fully integrated call center with advanced queuing functionality. The company partners with Yealink to provide Streams, a streamlined call center solution that allows you to easily sync files and folders to your desktop. These solutions are also ideal for companies looking to improve their customer service offerings. And with a variety of built-in monitoring features, you can ensure that your contact center is running smoothly.
With the Stream service from PanTerra, you can record every call and store it for later use. The service is HIPAA/HITECH-compliant and allows you to encrypt data at rest and in transit. You can choose the amount of storage you want, starting at one gigabyte. Then, if you need more storage space, you can upgrade to the desired level for the same cost. You can also have voicemail transcriptions done if you wish.
The powerful PanTerra softphone works on voip call center solutions , IP phones, and mobile devices. It can seamlessly switch from text-based sessions to audio or video conferences, and is supported by the PanTerra ConnectMe service. Users can choose from a variety of features, including screen sharing and Outlook integration. This solution is backed by a highly configurable API, so you can integrate it with your CRM or business software.