Business telephone systems is a multi-line telephone network usually used in business situations, comprising networks ranging from the basic key phone system to the more complex private branch interconnect system. This type of business telephone systems allows multiple callers to enter and access their phone numbers and business information with ease. It also has the ability to increase the speed of communication, along with reducing costs and at the same time, reducing environmental impact. The advantages of using business telephone systems are apparent:
Small businesses, for example, face certain communication challenges. For one, they are normally small in size. Thus, they need to maximize their profit margins by using the most economical means possible. Secondly, as the number of employees increase, so do the communication expenses. And thirdly, many small businesses find it difficult to expand their business, because of insufficient financial resources. The use of business telephone systems can greatly help them achieve their business objectives.
With business telephone systems, a business can manage its calls and manage its finances better. Since the calls are managed in an efficient manner, there is no chance that customers or other callers are left out of the loop. Also, with the aid of voice over IP (VOIP), it is possible to make multiple calls through a single IP phone line, thus cutting down costs significantly. This helps to maintain the workflow and ensure productivity. Also, a cloud-based phone system can be used to allow multiple calls from a single phone voip providers.
Cloud-based business telephone systems enable businesses to save on cost and operational overhead. The savings are primarily for the providers, because they do not have to buy separate hardware or hire personnel. Providers also save money on maintenance and other running expenses. Therefore, cloud-based PBX solutions can help save money for businesses. As well, the solutions can increase profitability as well.
There are several benefits of choosing business telephone systems over traditional PBX systems. For instance, a VOIP solution can allow unlimited calls to be made simultaneously across different devices and IP connections. Businesses can therefore reduce the operational costs associated with multiple phones and switching between them. In addition, an efficient switching gateway provides seamless connectivity between various systems. It also ensures that the correct connectivity is maintained between the different devices and IP networks.
When choosing a business telephone system, it is advisable to consider the main functions of the equipment. The key telephone systems usually include three main functions: calls, conferencing and local or toll free conference calls. Business telephone systems typically include at least one line dedicated to calls. Many of the best systems include an internal video camera to provide visual assistance to callers during conference calls. Most business phone solutions have a large display monitor, which can display any information that is related to a particular business operation, such as pricing information, appointments and product information.
In addition to the three basic functions, many business telephone systems come with additional features that enable businesses to handle international calls more efficiently. In particular, most modern systems include auto-attendant, which enables the operator to directly contact a customer when needed. In addition, some modern systems are able to hold conference calls with participants that are not in the same location. Additionally, some modern systems allow participants to dial phone numbers that are provided by the calling party.
Business telephone systems usually contain the following elements: auto-answer, auto-talker, call waiting, call forwarding, call log, call transfer, conferencing and toll-free conference calls. Typically, the auto-answer function helps users automatically answer telephone calls. Auto-talker function enables the user to take phone messages and forward them to other agents for handling. Call waiting function allows the caller to wait for an incoming call before picking up the phone. Finally, call forwarding enables a business to transfer calls from an outside company to its own internal network.